Terms of Service

These terms govern your use of the PeakBridge Ai Pty Ltd (ABN 23 919 687 245) website and services, including PeakBot Voice and PeakBot Chat (the “Services”). By using our website, starting a pilot or engaging our Services, you agree to these terms.

This page is a plain-English summary for website visitors. Service engagements are governed by our full Terms and Conditions of Service (Version 1.0), provided with your order form during onboarding. If there is any inconsistency, the full Terms and Conditions prevail.

PeakBridge Ai provides AI-powered voice and chat agents that answer, qualify and book customer enquiries on behalf of your business. The specific inclusions of your plan (call volumes, channels, integrations and support levels) are described on our pricing page or in your service agreement.

Pilot periods let you evaluate the Services at no charge for the stated duration. At the end of a pilot, the Services will not continue unless you choose a paid plan — there is no automatic charge. We may reasonably limit pilot usage to prevent abuse.

Paid plans are billed in advance in Australian dollars for each subscription period, monthly or annually as selected. Fees are exclusive of GST unless stated otherwise. A one-time implementation fee may apply for initial configuration, integration and deployment — it is confirmed in your quote before you commit, is payable on acceptance, and is non-refundable.

Subscriptions renew automatically at the end of each subscription period for a further period of the same length, charged to your nominated payment method, unless you give us written notice of cancellation at least fourteen (14) days before the current period ends. We will use reasonable endeavours to remind you at least seven (7) days before a renewal date.

Except where the Australian Consumer Law requires otherwise, fees already paid are non-refundable — including for partial use of a period, unused features, early cancellation, or dissatisfaction with AI output. Where you are a consumer entitled to a remedy under the ACL, we will honour that obligation.

We may change our prices on at least thirty (30) days' written notice to your registered email address, taking effect from your next subscription period. If you do not accept a price increase you may cancel before it takes effect.

If an amount is overdue we may suspend access until it is paid, charge interest at 10% per annum calculated daily from the due date, and recover reasonable collection costs. We will use reasonable endeavours to give you seven (7) days' notice before suspending access for non-payment.

Plans are subject to fair-use limits set out in your service agreement and in our published fee schedule. Where usage exceeds those limits we may rate-limit access, invite you to upgrade, or charge the published overage rate.

• Provide accurate business information so PeakBot can be configured correctly.
• Ensure you have the right to connect your phone numbers, website and other channels to the Services.
• Comply with laws applying to your use of the Services, including obtaining any consents required in your state or territory for the recording or monitoring of calls.
• Not use the Services for unlawful, misleading or harmful purposes.

PeakBot uses artificial intelligence. AI-generated responses can occasionally be inaccurate or incomplete. You are responsible for reviewing important information captured by the Services (such as bookings and quotes) and for the commitments your business makes to its customers. We recommend configuring escalation to a human for matters that require judgement.

You retain ownership of your business data and your customers’ data processed through the Services. We handle personal information in accordance with our Privacy Policy. On termination, you may request export or deletion of your conversation data.

We aim to keep the Services available continuously but do not guarantee uninterrupted operation. The Services depend on third-party networks (including telephony carriers and hosting providers) that are outside our control. Where a service level agreement applies to your plan, it is set out in your service agreement.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, and to the maximum extent permitted by law, our total liability arising out of or in connection with the Services is limited to the amount you paid us for the Services in the three months before the event giving rise to the claim, or one hundred Australian dollars (AUD $100) where you have not yet paid us any fees. This cap applies in aggregate across all claims, however many events give rise to them.

We are not liable for indirect or consequential loss, including loss of revenue, profits, business, goodwill or data, business interruption, reputational damage, or loss arising from reliance on AI output as professional advice or from the inherent limitations of AI technology.

Where you are a consumer and we are liable under a guarantee that cannot lawfully be excluded, our liability is limited — at our election, and where the ACL permits it — to re-supplying the services or paying the cost of having them re-supplied.

Either party may end the Services with notice as set out in your plan or service agreement. We may suspend or terminate the Services immediately if they are used unlawfully or in breach of these terms.

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Questions about these terms: admin@peakbridgeai.com.au